Fly360

Reports

ACRP Synthesis 101

PATH360's recent published report for the TRB Airport Cooperative Research Program - ACRP Synthesis 101: Communication Strategies for Airport Passenger Access and Mobility details how airports and airlines are leading the way in developing new and creative services to provide information and thus enhance passenger access and mobility.

Access to relevant, precise, and timely information is crucial for a pleasant experience in air travel. Travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency need alternative approaches to those provided for general travelers for accessing and communicating air travel information.

Among the report's findings are the following. Airports’ current efforts to improve passenger access and mobility follow three key trends: commitment to seamless customer experience, development of a sense of place at airports, and improvement of efficiency and personalized service using technology such as biometrics, robotics, and artificial intelligence.

Access the report here : ACRP Synthesis 101 

Travel Tips

Arriving earlier than usual is important because it will allow time for your accomodations. In addition, it will help incase there are some delays while going through security.

Most airports have "Airport Escorts" and they are free of charge. These escorts will help you through the security line and may help you get to your boarding area.

it's really important to be honest and up front about all the things you are carrying through security. TSA Officers will try their best to accomodate you, but keep in mind not all officers are the same.

If you're a frequent traveler, you should consider purchasing the TSA Pre✓®. The TSA Precheck will help you save time becaus you won't have to remove your shoes, laptops, liquids, belts, and light jackets. Over 180 airports and 30 airlines offer the TSA Pre✓®.

Allowing extra time is important when traveling because you cannot predict what delays may occur and certain airports are huge. In addition, it may take longer than necessary to unload at certain airports.

 

Make sure to be prepared to board first, as airlines typically will board people who take longer to board (such as disabled travelers) first.

If an airport or airline tries to force an accomodation, you are not required to accept it. In addition, it is important to know your rights. Feel free to read more information here: http://www.friendshipcircle.org/blog/2012/06/05/air-travelers-with-disabilities-here-are-your-rights/

Major Airport Accessibility Contact Information

Airport City & NameAirport CodeWebsite for Accessibilty Info
Atlanta - Hartsfield-JacksonATLhttp://www.atl.com/ada/#PassengerInformation
Baltimore-WashingtonBWIhttp://www.bwiairport.com/en/service/disability
Boston - LoganBOShttps://www.massport.com/logan-airport/inside-the-airport/ada-compliance-and-accessibility/
Charlotte - DouglasCLThttp://www.cltairport.com/VisitorServices/Pages/ADAAccommodationsAccessibility.aspx
Chicago - MidwayMDWhttp://www.flychicago.com/midway/en/AtAirport/Accessibility/Accessibility-Guide.aspx
Chicago - O'HareORDhttp://www.flychicago.com/OHare/EN/AtAirport/Accessibility/Accessibility-Guide.aspx
Dallas/Fort WorthDFWhttps://www.dfwairport.com/accessibility/index.php
DenverDENhttp://www.flydenver.com/traveler_services/accessibility
DetroitDTWhttp://www.metroairport.com/Accessibility.aspx
Fort Lauderdale–HollywoodFLLhttp://www.broward.org/Airport/Services/Pages/Assistance.aspx
HonoluluHNLhttp://airports.hawaii.gov/koa/services-and-amenities/persons-with-disability/
Houston - George BushIAHhttp://www.fly2houston.com/hou/accessible-travel/
IndianapolisINDhttp://www.indianapolisairport.com/services-amenities/accessibility
Las Vegas - McCarranLAShttps://www.mccarran.com/Find/Accessibility.aspx
Los AngelesLAXhttp://www.lawa.org/ada.aspx
MiamiMIAhttp://www.miami-airport.com/disabled_passenger.asp
Minneapolis - St. PaulMSPhttps://www.mspairport.com/accessibility.aspx
New York - John F. KennedyJFKhttp://www.panynj.gov/airports/jfk-accessibility-services.html
New York - La GaurdiaLGAhttp://laguardiaairport.com/at-the-airport/accessibility/
Newark - Newark LibertyEWRhttp://www.panynj.gov/airports/ewr-accessibility-services.html
OrlandoMCOhttps://www.orlandoairports.net/getting-around-mco/disabled-access/
PhiladelphiaPHLhttp://www.phl.org/Pages/Passengerinfo/Accessibility/AccessInfo.aspx
PhoenixPHXhttps://skyharbor.com/BeforeTraveling/SpecialNeeds
PortlandPDXhttp://www.flypdx.com/PDX/SpecialNeeds
Salt Lake CitySLChttps://www.slcairport.com/customer-assistance/accessibility/accessibility-faq/
San DiegoSANhttp://www.san.org/service-facilities/accessibility
San FranciscoSFOhttp://www.flysfo.com/services-amenities/accessibility
Seattle-TacomaSEAhttps://www.portseattle.org/Sea-Tac/Passenger-Services/Pages/Accessibility.aspx
TampaTPAhttp://www.tampaairport.com/accessibility-services-0
Washington DC - Ronald ReaganDCAhttp://www.flyreagan.com/dca/services-patrons-disabilities
Washington DC - DullesIADhttp://www.flydulles.com/iad/disability-services